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Last week the government told South West Trains that its plans to reduce opening hours at more than 100 ticket offices to save money and staff were largely unacceptable

It sounded like a rare piece of good news. Then SWT responded by announcing that 480 jobs would have to go anyway

This raises the possibility that SWT will go back to the government after the job cuts are implemented and say that it  no longer has the staff to keep open ticket offices at existing times, presenting it with a fait accompli. SWT justifies its call to reduce ticket office opening hours by saying that there are more ticket machines on stations. These, as everyone knows, are often broken … and if the ticket offices are shut there will be no one to fix them

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